OTC Hearing Aid Troubleshooting
Common OTC hearing aid problems and how to fix them — from no sound and whistling to Bluetooth dropouts and app issues.
Click any problem below to see causes and step-by-step fixes.
When to contact the manufacturer
If you've tried the fixes above and the problem persists, contact the brand's customer support. Most OTC brands offer phone, chat, or email support and can often diagnose issues remotely. Have your order number and device serial number ready.
If your device is within the warranty period and the issue appears to be a manufacturing defect, you're entitled to a repair or replacement at no cost. Document the problem with photos or video before shipping the device back.